Frequently Asked Questions
Everything you need to know about your next lens, body, or accessory.
Are all your cameras covered by a manufacturer warranty?
Yes, all new equipment purchased from The Camera Store includes a full manufacturer's warranty. We only sell official 'White Box' or retail stock, never grey market imports.
How do you ensure fragile equipment is shipped safely?
We use professional-grade, shock-absorbent packaging and double-boxing for all lenses and camera bodies. Every shipment is fully insured against damage or loss during transit.
What is your return policy for open-box electronics?
You can return most items within 14 days of delivery. Equipment must be in its original condition with a shutter count increase of fewer than 50 frames and include all original packaging and accessories.
Do you offer sensor cleaning or technical support?
We provide complimentary technical support for all purchases. While we do not perform in-house repairs, we offer professional sensor cleaning services and can facilitate factory repairs with major brands like Sony, Canon, and Nikon.
Can I trade in my old gear for a discount on new equipment?
Absolutely. We have a robust trade-in program. Simply submit your gear details online for a quote, and once inspected, we will apply the trade-in value as a credit toward your new purchase.
Do you provide international shipping?
Currently, we ship to the United States and Canada. Please note that international orders may be subject to customs duties and taxes which are the responsibility of the recipient.